Frequently Asked Questions
Everything you need to know about your Lids Access Pass membership and orders.
What are the benefits of the Lids Access Pass?
The Lids Access Pass offers members exclusive rewards, early access to limited edition drops, and special points for every dollar spent on hats and apparel.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns on unworn merchandise with original tags attached within 30 days of purchase. Please note that certain limited-release items may be final sale.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are the products sold on Lids Access Pass authentic?
Yes, all products are 100% authentic and sourced directly from official brand partners like New Era, '47 Brand, and Mitchell & Ness.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placing your order by contacting our customer support team.